useful bits

SHIPPING

At GoldyLost, shipping is FREE! That includes international!

We are so happy you have decided to purchase from us, that not only are we going to send you the most gorgeous hair you’ve ever seen, but to thank you, we will cover the shipping cost!
And just like everything we do… we do not stinge on quality! We pay top dollar to get you the fastest and safest shipping available.

How long does shipping take?
All standard orders are processed and shipped from Sydney, Australia. Please allow 3 – 7 days for processing.

Australia Shipping Times:
For Domestic (Australia) orders we ship Express shipping with Australia Post. Estimated shipping time is 1 – 2 business days.

International Orders:
For International orders we ship Express with DHL Express. Estimated time frames worldwide are 5 – 15 days, depending on location.

These timeframes are estimates and delays can occur. Goldylost can not be responsible for delivery times, and for you receiving your order by a specific date.

All shipping is super safe, it requires a signature on delivery and has full internet tracking. You will receive tracking details via email so you can follow your hair online.

 

DUTIES AND TAXES:
Goldylost is based in Sydney, Australia. You may be required to pay duties or taxes on your purchase.

Australian Orders:
All prices are shown exclusive of Goods and Services Tax (GST). This will be calculated at checkout and must be paid by all Australian buyers only. In the case of return for refund GST will also be refunded.

International Orders:
For International shipping, you may be required to pay inbound duties or taxes before you can receive your delivery. The amount depends on your local customs and is a percentage of the total amount paid for the item. Please check if you are required to pay any duties or taxes before making purchase. These taxes are not paid to GoldyLost and are non-refundable in case of return/exchange.

Non-payment of these charges will result in your item being returned to GoldyLost. Please contact us on contact@goldylost.com to organise reshipment at your own cost or to cancel the order, which will incur A$250 restock fee.

By law, Goldylost must declare all items at their full price and cannot alter this amount to decrease international custom fees.

Please be aware we do not ship to Italy or Spain due to Government restrictions on human hair items.

Delivery Issues:
Please ensure you put the correct address and a valid phone number and email address at checkout.

You will receive your tracking information via email once your item has been shipped. Please check your tracking to ensure there are no issues or delays.

Australia Post or DHL Express might reach out to you during the shipping process.

Wrong Address:
If you put the wrong address at check out please email contact@goldylost.com asap. If your item has not yet been shipped, we can amend this for you before shipping out. Once the item has been shipped you will be required to contact the shipping company directly.

Failure to Collect:
If you are not home when your package arrives, it will be taken to a local post office for redelivery or collection. If you do not organise redelivery or collect your parcel within the requested time frame, your package will return to sender (GoldyLost). We will be able to reship the item to you at your own cost or cancel your order which will incur a restock fee of A$250.
We cannot be responsible for packages that are lost during “return to sender”.

 

Delivered but not received:
In the unlikely case your item was marked as delivered but you did not receive it, you will be required to follow up with Australia Post or DHL Express on where the item was delivered (ensure you provided the correct address) and who signed for the package.

If you have any questions or concerns regarding your shipping after GoldyLost has dispatched your item you will be required to contact:

Domestic (Within Australia)
Australia Post 13 POST (13 7678)
Tracking Link: https://auspost.com.au/mypost/track/#/search 

International (If you are outside Australia)

DHL USA:
1800 225 5345 (US local number)

DHL CANADA:
1855 345 7447 (Canada local number)

DHL UK:
44 844 2480844 (UK local number)

Tracking Link: http://www.dhl.com.au/en/express/tracking.html

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For more information and updates, subscribe to our mailing list and connect with us on social media. Become a part of our community of empowered women who support one another on this incredible journey of wigs and toppers.

Facebook Page:

Goldylost Hair

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@goldylosthair

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@goldylosthair

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GoldyLost

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contact@goldylost.com