Have a question? It has probably been asked before! Check out our Frequently Asked Questions. You will also find helpful information in our Policies.
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Help! I Put in the wrong address.
It is important that the correct address is entered at check out. If you have entered incorrect information at check out please email email@example.com immediately and we can try to amend your order. If your order has already been dispatched, you will need to contact the courier service. GoldyLost can not be held responsible for incorrect address delivery, or lost items due to incorrect address.
What if I won’t be home for my delivery?
All packages are shipped with signature on delivery. If you are not home when your package arrives, it will be taken to a local post office for redelivery or collection. If you do not organise redelivery or collect your parcel within the requested time frame, your package will return to sender (GoldyLost). We will be able to reship the item to you at your own cost. This item will be classed as Final Sale. We cannot be responsible for packages that are lost during “return to sender”.
What if I need my piece by a specific date?
GoldyLost uses external postage services for delivery. We can only give you estimated delivery times, based on information provided by the company. We have no control over the delivery dates and cannot guarantee that your item will be delivered on or before any specific date.
Why have I been asked to pay taxes?
For International shipping, you may be required to pay inbound duties or taxes before you can receive your delivery. The amount depends on your local customs and is a percentage of the total amount paid for the item. Please check if you are required to pay any duties or taxes before making purchase. These taxes are not paid to GoldyLost and are non-refundable in case of return/exchange. Non-payment of these charges will result in your item being returned to GoldyLost and you will be required to organise reshipment at your own cost or cancel the order, which will incur a restock fee.