We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. All Product sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible.
Duties and Taxes:
GoldyLost is located in Sydney, Australia.
All prices are shown exclusive of Goods and Services Tax (GST). This will be calculated at checkout and must be paid by all Australian buyers.
For International buyers, you may be required to pay inbound duties or taxes before you can receive your delivery. The amount depends on your local customs and is a percentage of the total amount paid for the item. Please check if you are required to pay any duties or taxes before making purchase. All taxes are not paid to GoldyLost and are non-refundable in case of return/exchange.
We want you to love your GoldyLost Hair, so please ask questions before making purchase. If for some reason the item is unsuitable, we accept returns on all STOCK pieces. Please refer to Return Policy for full details.
This can depend on the reason for wanting to wear a hair piece. A wig offers full coverage and can be worn by anyone, whether you have a full head of hair, or no hair at all. With a wig you can choose any colour, length or style you like. A topper is a hair extension for the top of your head, designed to blend with your existing hair, so you will need some of your own hair for the topper to clip on to.
Just like hair growing from someone’s head, the colour of human hair wigs and toppers will look different in different lighting. It may look warmer indoors, brassier under florescent lighting and ashier in direct sunlight. The colour may also be affected by your computer or phone screen. At GoldyLost Hair we try to show the pieces in different lighting, as well as on a person vs a mannequin, so you can get a good idea of how the piece truly looks, but there can always be slight colour variances.
Any return made due to colour choice will still incur restock fees.
Yes, there are lots of ways you can talk with us to discuss your personal needs and ask questions. We offer in person consultations and try-ons at our Sydney location and virtual consultations through video or over the phone. You can easily book a time that is convenient for you by sending us a message. We also have many channels of communication where you can get in touch to ask questions such as email, Instagram Direct messages, Facebook Messenger, and our website “Contact Us’ page.
We also have our Private Facebook Support Group, GoldyLostHair Support, where you can connect with our hair community, ask questions and learn about wigs and toppers.
You can request your perfect length and size! Please state your details below and we will respond quickly with timeframe and pricing.