Description
Gift Voucher Terms and Conditions:
Terms
You agree to these terms when you purchase, activate, redeem, enquire or attempt to use a gift voucher.
Goldylost may amend these terms at any time without notice.
Where you purchase these gift vouchers as a personal or business gift, or for other business uses approved by Goldylost, you must ensure that the end gift voucher holder is made aware of these terms, including the expiry date.
Purchase of Gift Voucher
The Issuer issues printed and electronic gift vouchers
Gift vouchers may be purchased from the issuer only, Goldylost (www.goldylost.com)
Redemption of Gift Voucher
A gift voucher has no value unless activated in Goldylost’s system and payment has been made.
A gift voucher may be redeemed for goods and services purchased from Goldylost (in person or on website)
If the purchase price exceeds the balance of the gift voucher, the gift voucher holder must pay the difference using another payment method. No change will be given and any balance on the gift voucher may only be used in whole or in part against future purchases.
Expiry Date
A gift voucher expires 12 months from date of issue.
Any balance remaining on a gift voucher after the expiry date will not be able to be redeemed by the gift voucher holder.
A gift voucher cannot be re-activated at any time.
Exclusions
A gift voucher cannot be reloaded, used for cash advances or redeemed for cash.
A gift voucher cannot be used to purchase other gift vouchers.
Transaction Enquiries
The gift voucher balance and expiry date may be checked by you at any time by contacting the Goldylost at contact@goldylost.com
The system will be conclusive evidence of the balance, history and expiry date of a gift voucher.
Lost and stolen gift vouchers
A gift voucher must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen.
A gift voucher will only be reissued, refunded or honoured where the gift voucher is shown to be faulty or damaged due to the fault of the issuer, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.
Liability
Gift voucher holders are responsible for the use and safety of their gift voucher at all times. Each Voucher Code can only be used once and is unique to each voucher.
To the extent permitted by law, Goldylost and it’s related entities are not liable to any person for any loss or damage (including direct or consequential loss), nor will they be in default of these terms for failure to observe or perform any of their obligations under these terms, for any reason or cause, which could not, with reasonable diligence, be controlled or prevented.
Promotion Activities
Goldylost does not permit the use of gift vouchers in connection with any marketing, promotion or advertising activities without prior written consent of the issuer.
Gift vouchers may not be used in a manner that implies that a person, business, product or service is endorsed or sponsored by or affiliated with Goldylost or any of their related entities.
Privacy
Personal information may be collected by Goldylost at the time of purchase or redemption of a gift voucher. Persons subject to these terms consent to the use of their personal information in accordance with the Privacy Policy unless they advise otherwise.
Enquiries and Complaints
Where a person has a complaint or enquiry about gift vouchers, they should contact Goldylost at contact@goldylost.com
